- We only dispatch UK and non EU orders from our UK Milton Keynes based warehouse.
- EU orders are shipped from our Dutch based operation. Tariff and custom check free to all 27 EU countries.
- Orders are shipped the day after order if the order is received before 3pm on weekdays. We ship globally and have accounts with UPS and DHL.
- We cannot ship to a PO Box
Our main carrier is DHL.
- In the UK We ship on a next day service as standard for all boot-bags and luggage racks.
- For the ROW we use DHL Air Classic 5-14 day service
- For North America we also have a 3 Day DHL Express Service at extra cost
Full tracking details will be sent by email after the order is received. Your order can be tracked at https://ukmail.com/manage-my-delivery/manage-my-delivery.
If you share your email and mobile/cell with us DHL will do the rest.
1.Pre delivery parcel notification with the option to amend the delivery on the morning of the delivery by email & text
2.Then an estimated one hour delivery notification on the morning of the delivery.
3.An optional ' You're next' when the driver if one delivery away.
All goods require a signature.
If you cannot receive the parcel we ask you to take control of your delivery using the change it option available in the manage my delivery section of DHL's website.
UK Delivery Costs (via DHL)
boot-bags to UK Mainland £12.95
Revo-Rack to UK mainland £14.95
EU Delivery Costs via DHL
EU delivery for a boot-bag from €14.95 (Shipped from The Netherlands via our Dutch Business Boot-bag Group BV tariff & customs free in 1-3 days)
USA / Canada Delivery Costs (via UPS or DHL) 7-10 days
boot-bags £29.95
New Zealand and Australia (via DPD or UPS) 7-10 days
boot-bags £39.95
Our online store is configured to ship to most countries please email our shipping guru Liza if you need more information. Liza@boot-bag.com or call us.
Returns, Refunds Warranty ?
Warranty
Warranty & Faults Warranty covers faults that develop within the first 12 months of use. Warranties cover manufacturing faults but not damage caused by wear and tear. Please email Liza@boot-bag.com if you experience any issues with your boot-bag or any other product purchased via this website.
Acceptance Period
We operate a no quibble 14 day return policy from the date goods are received, if you purchase an item via our websites and return it to us unused and it is deemed not have been diminished, we will refund in full including the standard postage costs. Outside this period we deem the goods to have been accepted.
During the 14 day period, the buyer must treat the product and its packaging with care. They will only unpack or use the product to the extent necessary for the purpose of evaluating the nature, characteristics and efficacy of the product. The starting point is that the buyer can only handle and inspect the product in the same way that he would be allowed in a store.
Outside this 14 day period we deem the goods to have been accepted by the buyer.
Returns
Return Postage We only refund postage on goods that are faulty, deemed to be in warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange or refund it within in 14 days of receipt. You as the buyer are responsible for the return postage costs this is inline with the UK consumer contracts regulations 2014 that cover online selling. We will also charge a £6.95 check and re box fee
Once received we will refund in full to your original payment method including the original standard postage costs.
If you are going to return an item please contact us first to request a returns number so when received we know who the goods are from. Please call us on 01865 693 063 or email Liza@boot-bag.com to get a returns number and the returns address.
We comply in full with the consumer contracts regulations 2014 that cover online selling see WHICH
Full terms and conditions for Non EU customer's only here
